© 2018 Jenny Krauss

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CONTACT US

Tel: 917.355.0496

info@jennykrauss.com

RETURN POLICY

All items can be returned for a full refund or exchange if they are defective or don't meet your expectations. The item(s) must be returned within 14 days of receipt, be in original condition, unused, unwashed, and in the original packaging.

Please send your returns to:

Jenny Krauss
85 Willow Street

Eagle Building, Studio D

New Haven, CT 06511

  • Please include a note in the package with your reason for the return and whether you would like a refund or exchange. If you want an exchange, include instructions for the item you are requesting.

  • If you return an item for refund, the credit will be processed (minus the shipping charge) within one week of our receipt of the item.

  • We will send exchanges within a week as well.

  • For merchandise returned after 14 days, a credit will be issued for future purchase on the site. Shipping is a non-refundable charge.

SHIPPING CHARGES

Shipping charges are $4.95 for any size order and will appear in the shopping cart.

PRIVACY POLICY

This privacy notice discloses the privacy practices for jennykrauss.com. This privacy notice applies solely to information collected by this website.

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to information that you voluntarily give us from direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about new products, sales, or changes to this privacy policy.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data. 

Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for "https" at the beginning of the address of our web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Orders 
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Cookies 
Jenny Krauss does not knowingly use "cookies" on this site but our website host, Wix.com does. However, we have no access to or control over these cookies. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. To read the Wix.com privacy policy, visit: https://www.wix.com/about/privacy We have links to our Facebook, Instagram and Pinterest pages. These may also have cookies not covered by the Wix privacy policy. If you want to go down those rabbit holes, you can learn about these mega-corporation policies on their websites. If you’re a customer, you know we rarely send emails or post on social media or bother you in any way. It’s highly unlikely but please get in touch if you have a problem stemming from this website.